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LMS Troubleshooting

Common issues and solutions for the Learning Management System

LMS Portal Student Portal

All systems operational

Frequently Encountered Issues

Clear your browser cache and cookies
Try logging in with an incognito/private browser window
Ensure you are using the correct username (student ID) and password
Check if your account is activated - contact IT support if unsure
Try using a different browser (Chrome, Firefox, Edge)

Verify your enrollment status with the registrar
Check if the course has been published by the instructor
Contact your course instructor to ensure you are added to the course
Try refreshing the page or logging out and back in

Check file size limits (usually 100MB maximum)
Use supported file formats (.doc, .docx, .pdf, .txt, .jpg, .png)
Ensure stable internet connection during upload
Try submitting from a different browser or device
Take a screenshot of any error messages for support

Check your internet connection speed (minimum 5 Mbps recommended)
Try a different browser or update your current one
Disable browser extensions that might block content
Clear browser cache and restart browser
Try using the LMS mobile app

Contact Support

IT Help Desk

[email protected]

+92-51-9247000

Mon-Fri 9:00 AM - 5:00 PM

Academic Support

[email protected]

+92-51-9247000

Mon-Fri 10:00 AM - 4:00 PM

Still having issues?

Submit a support ticket and our team will get back to you within 24 hours.

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